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Privacy Policy & Terms for Balloons Filled with Love LLC

Last Updated: 7/31/2025

At Balloons Filled with Love LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy and Terms of Service describe how we collect, use, and protect the information you provide when you interact with our website, services, SMS communications, and payment processing. By using our services, you agree to the terms outlined below.

1. Privacy Policy

1.1 Information We Collect

We may collect the following information when you interact with us through our website, place an order, or communicate via SMS or other channels:

  • Personal Information: Name, email address, phone number, billing address, venue address, event details and message content.

  • Payment Information: Payments are securely processed via Stripe. We do not store or have access to your credit card details.

  • Device and Technical Data: IP addresses, browser type, operating system, and device identifiers for security and analytics purposes.

  • Cookies and Tracking: We use cookies and similar technologies to enhance your online experience, remember preferences, and analyze website interactions.

1.2 How We Use Your Information

  • To process and deliver your orders.

  • To communicate about appointments, event updates, invoices, and service-related information via email or SMS.

  • To send promotional materials or offers (you may opt out at any time).

  • To improve our website, services, and customer experience.

1.3 SMS Communication

  • By providing your phone number, you consent to receive SMS messages from Balloons Filled with Love LLC.

  • Messages may include appointment reminders, service updates, billing notifications, or general event communication.

  • You can opt out anytime by replying “STOP” to a text message or contacting us directly.

  • Data Protection: Mobile numbers and SMS opt-in data will never be sold, shared, or used for marketing purposes by third parties.

1.4 Disclosure of Information

We may share your information in the following limited circumstances:

  • Service Providers: With trusted third-party vendors (e.g., 17hats for scheduling and texting, Stripe for payment processing) who help operate our business.

  • Legal Compliance: When required by law or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or transfer of assets, information may be shared under confidentiality protections.

1.5 Data Security

  • We use industry-standard security measures, including encryption and SSL, to protect your personal information.

  • Only authorized personnel have access to your data.

1.6 Data Retention

We retain personal information as long as needed to provide services or comply with legal obligations.

1.7 Your Rights

  • Access and Updates: You may request access to or correction of your data at any time.

  • Opt-Out: You can opt out of marketing emails or SMS messages at any time.

1.8 Children’s Privacy

Our website and services are not directed toward children under 18. We do not knowingly collect data from minors.

1.9 External Links

We are not responsible for the privacy practices of external websites linked from our site.

1.10 Changes to This Policy

We may update this Privacy Policy as needed. Changes will be posted on our website with the effective date updated accordingly.

2. Terms of Service

By booking services or interacting with our website, you agree to the following terms:

2.1 General Services

  • We provide balloon décor, balloon drops, helium balloon décor, organic garlands, balloon marquees, balloon sculptures, balloon bouquets, and photo booth rentals throughout Massachusetts.

  • Service availability is confirmed through a signed contract or written agreement, along with a deposit payment to secure your date.

2.2 Payment

  • Payments are processed securely through Stripe. We do not store credit card information.

  • Deposits are non-refundable unless otherwise specified in writing.

  • Balances must be paid by or before the event date.

2.3 Cancellations and Refunds

  • Client cancellations may incur fees as stated in your signed agreement.

  • Company-initiated cancellations due to unforeseen circumstances will result in a refund of amounts paid.

  • All photo booth rentals are non-refundable within 30 days of the event date.

2.4 SMS Terms

  • Message frequency will vary depending on appointments or event details.

  • Standard message and data rates may apply.

  • You can opt out by replying “STOP” or contacting us directly.

2.5 Photo Booth Terms

  • Drop-off rentals do not include an attendant unless specified.

  • Client is responsible for equipment during the rental period.

  • Damages or loss may result in a charge of up to $4,000 for replacement or repair.

  • Adequate space, power, and Wi-Fi (if social sharing is requested) must be provided by the client.

  • All sales are final.

2.6 Liability

  • We are not liable for delays or issues caused by venue restrictions, weather conditions, or circumstances beyond our control.

  • Client agrees to indemnify Balloons Filled with Love LLC for any damages or claims arising from event services, except in cases of gross negligence.

2.7 Intellectual Property

  • We retain all rights to designs, images, and materials created by our team.

  • We may use event photos for marketing purposes unless otherwise requested in writing.

2.8 Governing Law

These Terms are governed by the laws of Massachusetts. Any disputes will be handled in local courts within this jurisdiction.

3. Contact Us

For any questions about this Privacy Policy or Terms of Service, please contact us:
Balloons Filled with Love LLC
📧 Email: create@balloonsfilledwithlove.com
🌐 Website: www.balloonsfilledwithlove.com